Terms of Use
Last Updated: January 2025
Welcome to Socks Zoo! 🐾
By accessing our website and purchasing our adorable animal socks, you agree to these Terms of Use. Please read them carefully before placing an order. If you don't agree, please don't use our site (but we'll miss you!).
1. General Information
Business Name: Socks Zoo
Website: www.sockszoo.com
Email: support@sockszoo.com
Business Address: [Your Complete Business Address]
We operate as an online retailer specializing in fun, high-quality animal-themed socks, shipped worldwide with a focus on Europe.
2. Acceptance of Terms
By using our website, you: ✅ Confirm you are at least 18 years old (or have parental consent)
✅ Agree to provide accurate information
✅ Accept these Terms, our Privacy Policy, and Shipping Policy
✅ Understand that we may update these terms (changes will be posted here)
3. Products & Pricing
Product Information:
- We strive for accurate product descriptions and images
- Colors may vary slightly due to screen settings
- Sizes are as described (most items are one-size-fits-most)
- We reserve the right to limit quantities or discontinue products
Pricing:
- All prices are in EUR (€) unless otherwise stated
- Prices include VAT/IVA (for EU customers)
- Prices are subject to change without notice (but orders already placed won't be affected)
- Promotional discounts cannot be combined unless explicitly stated
Payment:
We accept: 💳 Credit/Debit Cards (Visa, Mastercard, Amex)
💰 PayPal
🛒 Klarna (where available)
Payment is processed securely through Stripe/PayPal. We do not store your card details.
4. Orders & Order Confirmation
Placing an Order:
- Add items to your cart
- Proceed to checkout and fill in shipping/payment details
- Review your order and confirm purchase
Order Acceptance:
- Your order is confirmed when you receive our Order Confirmation Email
- We reserve the right to refuse or cancel orders (e.g., pricing errors, fraud suspicion, product unavailability)
- If we cancel, you'll receive a full refund within 5-7 business days
Order Modifications:
Contact us within 2 hours of placing your order if you need changes. After that, orders are processed and cannot be modified.
5. Shipping & Delivery
Shipping Coverage:
🌍 We ship to most European countries (and selected international destinations)
Delivery Times:
- Standard Shipping: 7-15 business days
- Express Shipping: 5-7 business days (where available)
- Times exclude weekends, holidays, and customs delays
Tracking:
- All orders include tracking numbers (sent via email)
- Track your package through the carrier's website
Shipping Costs:
- FREE SHIPPING on all orders across Europe 🎁
- International orders outside Europe may incur additional charges
Customs & Import Duties:
- For non-EU orders, you may be responsible for customs fees, taxes, or duties
- These fees are NOT included in our pricing and are the customer's responsibility
- Contact your local customs office for more information
Delivery Issues:
- Lost Packages: If tracking shows "delivered" but you didn't receive it, contact your local post office first, then us within 7 days
- Damaged Items: Report within 48 hours with photos—we'll replace or refund
- Wrong Address: Double-check your shipping address—we're not liable for delivery to incorrect addresses provided by you
6. Returns & Refunds (EU Consumer Rights)
We want you to love your socks! If you're not 100% satisfied:
Return Period:
✅ 30-day satisfaction guarantee from delivery date
✅ EU customers have a 14-day cooling-off period (legal right to return without reason)
Return Conditions:
Items must be:
- Unworn and unwashed
- In original packaging with tags attached
- Hygienic and resalable
We cannot accept returns for: ❌ Items damaged due to misuse
❌ Socks worn or washed
❌ Sale/clearance items (unless defective)
How to Return:
- Email us at returns@sockszoo.com with your order number
- We'll provide return instructions
- Ship items back (you cover return shipping unless item is defective)
- Once received and inspected, refund processed within 5-7 business days
Refund Method:
- Refunds issued to original payment method
- Shipping costs are non-refundable (unless we made an error)
Exchanges:
We don't offer direct exchanges—please return and place a new order.
7. Product Quality & Warranty
Quality Guarantee:
- All socks are quality-checked before shipping
- Defective items will be replaced or refunded free of charge
Warranty:
- 30-day manufacturer defect coverage (e.g., stitching issues, print defects)
- Normal wear and tear is NOT covered
- To claim: Email photos of the defect within 30 days
8. Intellectual Property
Our Content:
All content on sockszoo.com is protected by copyright:
- Logo, brand name, designs, images, text
- You may NOT copy, reproduce, or use our content without written permission
Your Content:
- Photos/reviews you submit may be used in our marketing (with credit)
- You grant us a non-exclusive license to share your content
- You confirm you own the rights to any content you submit
9. User Conduct
You agree NOT to: ❌ Use our site for illegal purposes
❌ Attempt to hack, spam, or disrupt our website
❌ Impersonate others or provide false information
❌ Resell our products as your own brand (dropshipping prohibited without permission)
❌ Post offensive or inappropriate content
Violations may result in account termination and legal action.
10. Limitation of Liability
To the fullest extent permitted by law:
- We're not liable for indirect, consequential, or incidental damages
- Our total liability is limited to the amount you paid for your order
- We're not responsible for delays caused by carriers, customs, or force majeure (natural disasters, strikes, etc.)
However: Your statutory rights as an EU consumer are not affected.
11. Dispute Resolution
First Step: Contact Us
Most issues can be resolved quickly by emailing support@sockszoo.com
EU Online Dispute Resolution:
EU customers can use the ODR platform: https://ec.europa.eu/consumers/odr
Governing Law:
- These terms are governed by the laws of [Your Country, e.g., Portugal/Netherlands/etc.]
- Disputes will be handled in the courts of [Your Jurisdiction]
12. Force Majeure
We're not liable for delays or failure to perform due to circumstances beyond our control:
- Natural disasters, pandemics, wars
- Strikes, transport disruptions
- Government actions, customs delays
13. Third-Party Links
Our website may link to Instagram, Facebook, or partner sites. We're not responsible for their content or practices.
14. Newsletter & Marketing
By subscribing to our newsletter, you agree to receive: 📧 Promotional emails, new product launches, special offers
You can unsubscribe anytime via the link in our emails.
15. Account Security
If you create an account:
- Keep your password secure (we're not liable for unauthorized access due to weak passwords)
- Notify us immediately if you suspect unauthorized activity
- You're responsible for all activity under your account
16. Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.
17. Changes to Terms
We may update these Terms occasionally. Changes take effect immediately upon posting. Continued use of our site means you accept the updated terms.
Check this page regularly for updates.
18. Contact Us
Questions about these Terms? We're here to help!
📧 Email: support@sockszoo.com
📧 Returns: returns@sockszoo.com
🕒 Response Time: Within 24-48 hours
19. Consumer Rights Notice (EU)
Your Rights Are Protected:
As an EU consumer, you have legal rights that cannot be excluded: ✅ Right to return within 14 days (EU Consumer Rights Directive)
✅ Right to products as described
✅ Right to repair/replacement for defective goods (2-year legal guarantee)
✅ Right to fair treatment and clear information
For more information, visit the European Consumer Centre
Thank you for choosing Socks Zoo! 🐾
We're committed to providing you with the cutest socks and the best shopping experience.
Now go ahead—treat your feet to something wild! 🦁🐼🐶